Contact Us

At Ibrevano, we want your questions about products, orders, deliveries, and after-sales service to reach the right team. You can contact us using the details below, and including your order number will help us identify your purchase.

Customer Support

For product questions, order updates, delivery concerns, cancellations, or return requests, email service@ibrevano.com. You may also call +86 17452864193 during our listed business hours. Messages received outside those hours can be reviewed during the next service period.

To help us assist you, please include your order number, the name or email address used at checkout, and a brief description of the issue. For a damaged, incorrect, or defective item, photographs of the item and its packaging may help us review the matter more efficiently. Please avoid sending payment-card details or passwords in your message.

Returns and Delivery Problems

Before sending any item back, contact our support team to request return instructions. A return destination will be provided when your return is authorized; the company address listed below is not automatically a return receiving address. If tracking indicates delivery but your parcel is missing, or if the parcel arrives damaged, contact us so that we can review the available information and the appropriate remedy.

Website and Business Information

Website: https://ibrevano.com
Operating Company: Jilin Jiaoyun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220103MAKPEXE879
Company Address: Room 505, Building J13, Phase III, Huadacheng, Xiaonan Plot Shantytown Renovation, Bing 32nd Street, Kuancheng District, Changchun
Support Email: service@ibrevano.com
Contact Phone: +86 17452864193
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For detailed timeframes and eligibility, please also see our Shipping Policy and Return & Refund Policy. We aim to communicate clearly and handle requests in accordance with our published policies and applicable consumer law.