Return & Refund Policy

We want customers of Ibrevano to know how to request a return, what happens after an item is received, and when to expect a refund. This policy applies alongside any mandatory consumer rights that may provide additional remedies.

1. Return Request Window

You may request a return within 30 calendar days after the order is delivered. Please contact service@ibrevano.com within that period and provide your order number, the item concerned, and the reason for your request. The 30-day period concerns contacting us to request the return; follow the return instructions and shipment deadline supplied when your request is authorized.

2. Item Condition and Eligibility

For change-of-mind returns, items should generally be unused, in their original condition, and returned with relevant accessories and packaging where reasonably possible. Proof of purchase may be requested. Certain items may be excluded from voluntary returns due to their nature, hygiene, personalization, perishability, or other lawful exceptions, where such limitations are disclosed and permitted by law. These exceptions do not override rights relating to defective or misdescribed goods.

3. How to Start a Return

First, email our support team with your order details. Second, follow the instructions we send after assessing eligibility. Third, package the authorized item securely and use the return destination provided in those instructions. Do not send parcels to our registered company address unless our support team specifically instructs you to do so. We cannot reliably identify or process unsolicited returns sent without authorization.

4. Return Shipping Costs

For a voluntary change-of-mind return, the customer ordinarily pays return shipping, unless applicable law provides otherwise. If an item is damaged, defective, or incorrect, we will cover the applicable return-shipping cost or arrange another lawful remedy. Please contact us before purchasing a return label in such cases so we can provide suitable instructions. We do not charge a restocking fee.

5. Inspection and Refunds

When a returned item reaches the authorized return location, we will assess it against the approved request and communicate the outcome. For an approved refund, we initiate repayment to the original payment method within 10 business days after refund approval, unless a shorter deadline applies under law. Banks and payment providers may require additional time to reflect the credit in your account. If the refund has not appeared after the provider's normal processing period, contact us with your order details.

6. Damaged, Defective, or Wrong Items

If your parcel arrives with a defect, damage, missing parts, or a different item than ordered, contact us promptly and include photographs where practical. We will review the case and provide the remedy available under applicable law, such as replacement, repair, or refund as appropriate. You do not lose statutory rights merely because a voluntary-return condition or window differs.

7. Exchanges and Cancellations

To request a different item or size, contact support; an exchange depends on eligibility and stock availability. You may also request order cancellation before dispatch. Once dispatched, a cancellation may no longer be feasible, but eligible return and statutory remedies remain available.

8. Return Support and Legal Business Information

For a return authorization, cancellation inquiry, or refund status, use the following contact details. The address below identifies the operating company; the return address is supplied separately by support for an authorized return.

Operating Company: Jilin Jiaoyun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220103MAKPEXE879
Company Address: Room 505, Building J13, Phase III, Huadacheng, Xiaonan Plot Shantytown Renovation, Bing 32nd Street, Kuancheng District, Changchun
Support Email: service@ibrevano.com
Contact Phone: +86 17452864193
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://ibrevano.com