Shipping Policy
Ibrevano aims to provide transparent delivery expectations from checkout through final delivery. This policy explains when orders are prepared, how transit estimates work, and what to do if something goes wrong.
Where We Ship
Available delivery destinations depend on the shipping options presented for your address at checkout. If no shipping method is offered for an address, we may be unable to accept delivery to that destination. We do not guarantee shipping to every country or region.
Order Processing: 1–3 Business Days
After successful payment confirmation, orders are normally prepared for dispatch within 1–3 business days. Processing includes order review, preparation, and handover arrangements; it is distinct from carrier transit. Weekends and public holidays are not counted as business days. Unusual demand, verification requirements, or stock issues can extend processing, in which case we will provide relevant updates when available.
Estimated Transit: 7–15 Business Days
After dispatch, estimated delivery transit is 7–15 business days. This is an estimate, not a guaranteed delivery deadline. Actual arrival may vary due to destination, carrier operations, customs review, holidays, weather, or other circumstances outside our immediate control. The overall expected time is processing plus transit, rather than either period alone.
Shipping Charges and Tracking
Shipping costs, where applicable, are shown at checkout before you place an order. We do not promise an across-the-board free-shipping threshold. When tracking information is available for your shipment, it may be sent to the contact details associated with your order. Tracking updates can take time to appear after a carrier receives the parcel.
Customs, Import Charges, and Taxes
For international orders, local customs authorities may assess import duties, taxes, or clearance fees. Responsibility for such charges depends on the destination, applicable law, and the terms displayed during checkout. Check the final order details and relevant local import rules before purchasing; we do not guarantee that an international parcel will be free of import charges.
Accurate Delivery Information
Please check your recipient name, address, contact number, and postal information before submitting the order. If you notice a mistake, contact us as soon as possible at service@ibrevano.com. We will try to help before dispatch, but address changes cannot always be completed once the shipment is in transit. Where law requires a different outcome, your statutory rights remain unaffected.
Delays, Lost Parcels, or Damage
If the estimated delivery period has passed, tracking has stalled, your package appears lost, or it arrives damaged or with the wrong item, please contact customer support with your order number. We may request photographs or other reasonable information and work with the shipping provider to investigate. Where goods are lost, damaged, or not delivered as required, we will provide the remedy required by applicable law, which may include replacement or refund.
Shipping Assistance and Company Details
Questions about destination availability, an order in transit, or delivery problems can be directed to our team during the following hours:
Operating Company: Jilin Jiaoyun Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220103MAKPEXE879
Company Address: Room 505, Building J13, Phase III, Huadacheng, Xiaonan Plot Shantytown Renovation, Bing 32nd Street, Kuancheng District, Changchun
Support Email: service@ibrevano.com
Contact Phone: +86 17452864193
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://ibrevano.com